Cancellation And Refund Policy
Cancellation & Refund Policy
Effective Date: 9.8.23
1. Order Cancellation Policy
- Customers may request an order cancellation before production has begun. Cancellations are not accepted once production starts.
- If cancellation is approved before production, a cancellation fee may apply for administrative and processing costs.
- Custom or personalized product orders are final and cannot be canceled once processed.
- Requests must be made promptly with complete order details by contacting Associated Printing Company.
2. Refund Policy
- No refunds for errors, defects, or misprints caused by customer-provided artwork or information. Customers must review and approve all order details before submission.
- Refunds/reprints are only issued for company-caused printing errors, defects, or failure to meet approved specs.
- Claims for errors/defects require submission within 5 business days of order receipt, with photo evidence or relevant documentation.
- Approved claims may be resolved by reprinting rather than refund.
- Shipping costs are non-refundable unless the company is at fault.
3. Returns Policy
- Returns are not accepted due to the custom nature of printing.
- Damaged orders due to shipping must be reported within 5 business days with photos for review.
- If a return is approved, items must be unused. Return shipping is the customer’s responsibility unless otherwise stated.
4. Contact Information
Associated Printing Company
5167 Hwy 278 NE Covington, GA 30014
